Job Description
Join our team as a Product Support Analyst! Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now!
Responsibilities
• Conducts logical analysis of customer issues and drives resolution.
• Researches and validates application to aid customers in understanding product functionality and outputs.
• Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development.
• Possesses the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
• Delivers the highest level of customer service and satisfaction while continuously by demonstrating excellent teamwork, interpersonal skills, and commitment.
Job Requirements
• High School diploma, University student or graduate.
• Proficient English written and oral communication skills.
• Demonstrates ability to work under pressure and handle complexity.
• Good time management and priority setting skills.
• Proven analytical and troubleshooting skills.
• Excellent customer service skills.
Nice to have
• Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API/SQL/Programming.
• Experience using Salesforce CRM tool.
Language
• Professional fluency in written and spoken English.
• A third language, Portuguese, French, Italian or any other European language, will be considered a plus.
Perks & Benefits
• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off
• End of Year Break
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
• Daily meal allowance
• Life Insurance
• Access to free courses through different platforms.
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events
