Customer Service and Reservations

Offer support through phone to customers who have questions, concerns about booking,
Be the voice of the brand, help the customer on their hotel´s reservations and keep up a strong relationship between our clients and their customers

Requirements:

• High School Diploma
• Familiarity with Windows
• Proficient in English both, written and oral level.

Responsibilities:

• Respond to requests and calls from customers related to specific products.
• Identify and respond to customer’s needs based on designated procedures of account/client.
• Track call related information of each call received for auditing and reporting purposes.
• Provide support and assistance as needed.
• Up-sell to customer upgrades as necessary.
• Offer and sell benefits to add to a client´s account.