Customer Service Agent Aeropuerto Internacional de Carrasco

We are seeking enthusiastic and motivated individuals to join our team as Customer Service Agents in the Aeropuerto Internacional de Carrasco. These agents play a crucial role in guiding airline customers throughout their entire airport journey. With a focus on delivering exceptional customer experiences, and creating a collaborative work environment. (Seasonal contract)

Job Responsibilities

- Operational Excellence

Obtain proficiency in the technical aspects of the job, demonstrating proficiency in the check-in system, boarding process, and meticulous compliance with relevant airport documentation.

Execute all required duties with precision and efficiency.

- Customer Service

Provide exceptional customer experiences to passengers throughout their airport journey.

Resolve challenges that arise with empathy, respect, and professionalism.

- Teamwork

Cultivate an environment that promotes collaboration, teamwork, and effective support for all agents in fulfilling their responsibilities.

- People Excellence

Develop and demonstrate strong soft skills required for successful execution of duties.

Cultivate strong relationships with customers, effectively de-escalate situations, and actively listen to address customer challenges.

- Safety

Ensure the safety and well-being of passengers and team members at all times.

Qualifications

- Growth Mindset

Show a genuine interest in personal and professional growth.

Embrace opportunities for development in our organization.

- Professionalism

Exhibit professional etiquette, behavior, and courtesy in all interactions.

Serve as a reliable resource for customers, meeting their needs with professionalism.

- Decision Making & Organization

Demonstrate excellent decision-making skills and the capability to prioritize tasks efficiently.

Organize work efficiently to ensure timely completion of critical responsibilities.

- Attention to Detail

Demonstrate a meticulous eye for detail, especially when handling documentation required for airport, airline, and aircraft procedures.

Submit accurate and complete information to facilitate successful flight departures.

- Applicants must:

• Have minimum availability of three days per week, including weekends, holidays, Christmas and New Year’s holidays
• Have a high level of English proficiency.
• Proficient in computer skills.
• Be open to shifts of 4 and 6 hours
• Willingness to travel for training purposes.
• Offer flexibility in schedule availability.
• Seasonal contract