Customer Business Support Analyst

Customer Business Support (CBS) Team

We manage Sabre customers’ contracts with precision and care, bringing business relationships to life.
Our teams deliver world-class customer support by understanding our customers’ specifics in detail.

At CBS, we produce and deliver invoices, make payments, support our external travel agency customers and internal counterparts in any topic associated to the contract.
In this role, you will get to generate, analyze and deliver valuable information to stakeholders within and outside the company, generating a network across the globe.

Duties/Responsibilities of the role:

• Provides contract administration and customer support to travel agencies worldwide.
• Performs contract analysis, quality controls and storage of documentation, system setups, invoicing, payment process, reporting, and order placement.
Qualifications

Which skills do we need in Customer Business Support?

• Advanced English language (written and verbal) is required for this opening
• Advanced level of Portuguese, French, Greek, Swedish, German or Italian will be considered a plus
• Contract administration or back office background
• Computer software skills: MS Office. Advanced use of Excel and Access knowledge will be considered a plus
• SAP, SalesForce or other CRM Systems will be considered a plus
• Effective communication
• Interpersonal abilities
• Ability to multitask and work under pressure
• Excellent follow- up ability
• Detail- oriented
• Problem solving and decision making
• Ability and desire to work in a fast-paced challenging environment

We are looking for sharp, curious and flexible candidates who are interested in developing their skills, collaborating with teams across locations while contributing to build the best working environment.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.